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Knowledge Base

General

In which languages is vReveal available?

vReveal 2 is available in English, French, Italian, Spanish, German,
Japanese, and Russian.

vReveal 3 adds support for Chinese and Portuguese. 

You can select your desired language upon installation
or from Gears -> Tools --> Options in vReveal's menu bar.

On what platforms is vReveal available?

At the time of this article (July 2011), vReveal is available on both 32- and 64-bit versions of all recent Windows OSs: Windows 7, Windows Vista, and Windows XP.

Windows 7 is the officially supported OS (both 32- and 64-bit version).  While things work great on Vista and XP most of the time, there is sometimes a problem with a 3rd party compontent that we use (e.g., GPU driver) that may prevent vReveal from operating properly.  

vReveal's video processing pipeline is relying heavily on Microsoft's DirectShow framework and porting to other OSs (like OSX or Linux) is not a straightforward task. We will keep looking at opportunities to support vReveal natively on these platforms, but there are no immediate plans for OSX or Linux version of vReveal. 

In the meanwhile, vReveal is tested to work well both in Boot Camp (on Mac systems) or in a Virtual Machine (e.g., VMWare or VirtualBox). If you are running OSX or Linux and have a Windows Virtual Machine, you are welcome to try vReveal -- you can get it for free at www.vreveal.com/download

Installation and Setup

Upgrading from vReveal 2 to vReveal 3

Users of vReveal 2 Premium can upgrade to vReveal 3 Premium with Panorama for only 20$.

To upgrade to vReveal 3:

  • Download and install the latest version of vReveal 2 (note: you have to install this exact version, 2.2.2.11017. If you use older version of vReveal 2, you may experience problems with vReveal 3 activation),
  • Activate it using you license key (obtained at time of purchase). This key should look like this:
    MDXXXX-XXXXXX-XXXXXX-XXXXXX or DRXXXX-XXXXXX-XXXXXX-XXXXXX
  • Download and install the latest vReveal 3
  • Buy the upgrade license key here
  • Run vReveal 3, click on Upgrade link (upper right corner)
    and enter your upgrade license key (VR3UPG-XXXXXX-XXXXXX-XXXXXX)


What to do with my old vReveal 2?  [Updated, August 6]

Once you've activated vReveal 3 using your upgrade key (the one starting with VR3UPG), you have the flexibility yo either keep or remove vReveal 2.

If you decide to keep it, there's nothing else you need to do; you can use either v2 or v3. They can peacefully coexist on your system, and you can even share your gallery between them.

However, if you don't need vReveal 2 anymore, you can freely remove it once vReveal 3 Premium is activated. To make sure that everything will continue to run smoothly, we recommend running vReveal 3 installer one last time, in order to make sure that all registry entries are correct.

Can vReveal run in Windows 8? Yes! Installation instructions.

Yes!

vReveal can run in Windows 8. 

Follow these instructions to install vReveal on machines running Windows 8

Installing vReveal on Windows 8 machines

vReveal can be run in 'Desktop mode' in Windows 8. Follow these installation instructions:

1. Activate Search
2. Select 'Settings'
3. Type 'features'

4. Select 'Turn Windows Features on or off'
5. When 'Windows Features' window shows up, select
    '.Net Framework 3.5 (includes .NET 2.0 and 3.0)' and click 'OK'

6. When prompted, select 'Download files from Windows update'

7. Wait until process is finished and then restart Windows
8. Downlad K-Lite and install it
9. Download QuickTime
10. Download vReveal and install it

Importing Files

What video formats are supported?

With right codecs installed, vReveal can play pretty much ANY video file.

Supported formats include:

.MOV, .MP4, .MPEG, .3GP  .AVI, .MPG, .ASF, .WMV, .MKV, .MTS, M2T, ASF, FLV

If you have a file you’d like to edit in vReveal that is not included in these formats, installing a freely-available video codec pack (e.g., from www.codecguide.com) can further increase vReveal’s compatibility with other video formats.

To find out more about how vReveal uses codecs on your system, please see http://vreveal.com/kb/how-vreveal-imports-video-files.

Tips for Opening Video Files with vReveal

Codecs are the programs that allow for the encoding (creation) and decoding (viewing) of videos. Depending on what codec was used to create your video (and its audio stream), you'll need that same codec on your PC to open the video.

vReveal automatically uses the correct codec to open a video, as long as the codec has been installed on your PC.

Windows 7 now supports a number of video formats natively, but there are several ways to increase vReveal's compatibility with various video file formats:

1) Install the latest version of QuickTime on your PC and adjust vReveal's settings.

Quicktime from Apple supports a number of common video formats from smartphones. vReveal will use Quicktime to decode videos if Quicktime is installed.  Download the latest version of Apple's QuickTime from http://www.apple.com/quicktime/download/.

Once QuickTime has been installed, launch vReveal. From the Gears/Tools menu, select Options, then select  the checkbox for  "Try to open files with QuickTime, first." Click OK then try to import your video again.

2) Change the extension of .MTS and .MOV files to .MPG.

If you're still not having any luck importing an .MTS or .MOV video file into vReveal, try changing the extension of the file to .MPG, then try to import the file, again.

(For instructions on how to change the extension of a file, Google "change file extension in windows," where you add your version of windows [xp, vista, 7] to the end of the search string.)

Don't ask us why this sometimes works; Windows is just funny that way. :)

3) Install a codec pack on your PC.

For even "more" support of codecs (like support for VOB files), a reliable example of a codec pack is "K-Lite," which can be found at http://www.codecguide.com. The 32-bit "Full" version expands vReveal's compatibility with various video formats quite nicely.

No audio/problems with audio

Consumer cameras record using many different video codecs and audio codecs. For most consumer devices, we recommend using Apple's Quicktime for playback. vReveal can use Quicktime if it is installed on your system.

If you are having problems with audio, we recommend downloading Quicktime from Apple, and then setting vReveal to use Quicktime first to decode videos.

Go to the Tools menu, select "Options" and then click on the box that says "Try to open files with Quicktime first."

That should solve most audio issues.

How vReveal opens video files?

vReveal can open many different types of videos. However, vReveal doesn't come with any decoders on its own. Instead, vReveal relies on DirectShow codecs that are available on your PC to to open a video. In addition, vReveal relies on a DirectShow wrapper for QuickTime codecs, which enables it to open file formats supported by Apple’s QuickTime.

Other video players and editors may come with their own decoders -- popular examples are VLC and RealPlayer. But the fact that a file plays OK in a non-DirectShow player is (unfortunately) not related in any way with its compatibility with vReveal.

To get an idea on how a file should behave in vReveal (or any other DirectShow-based application), we recommend opening it in a free tool called GraphStudio (download link in the middle of the page). vReveal uses the same graph of filters to open audio and video streams.

The only alternative to native DirectShow filters in vReveal is QuickTime (we always test vReveal with the latest QuickTime version, which is currently 7.6.9). If a file plays OK in QuickTime, it should play OK in vReveal -- you just need to check the option “try to open with QuickTime, first” under Tools/Options.

Using Monogram GraphStudio and QuickTime, you can easily debug any problem with importing files into vReveal. For example, you may discover that an unexpected codec is trying to open your audio or video stream and having problems with it. Disabling or unistalling it may solve your file compatibility problems.

If you’ve tried it all and you still can’t open your file in vReveal, but it plays OK in graphstudio or QuickTime, you can help us debug the problem by uploading it at http://upload.vreveal.com/. Please attach a detailed description of your problem and link the original Forum post.

There is a 100MB limit; if your file is bigger than that, we recommend using a tool that will trim it without re-encoding. You can use a tool like Video Splitter for this (30-day free trial available).

How do I import a single file into vReveal 3?

You can simply drag-and-drop a file (or more files) into vReveal. 

If vReveal is maximized, you can restore it down in a window (so it doesn't cover full screen) and drag-and-drop a file from folder.

Enhancing Videos

What video problems does vReveal fix?

vReveal can fix many of the problems that commonly afflict consumer-generated videos. These videos are often shaky, dark, noisy, pixilated, or blurry.

With its advanced video enhancement technology and the familiar touch-up tools found in photo editing software, vReveal can stabilize, brighten, and sharpen problematic videos and is uniquely able to use its patented multi-frame technology to remove noise artifacts such as graininess and pixelation.

What kind of video does vReveal enhance?

vReveal makes it easy to fix all types of consumer-generated videos captured by cell phones, digital still cameras, DSLRs, and other handheld devices.

Can vReveal enhance Internet video?

Yes, as long as you can import it as a file into vReveal.

There are many tools and Web sites freely available (e.g., www.keepvid.com) that will capture video from a Web site to a .MP4 file on your disk, which you can subsequently import into vReveal.

Why does playback slow down when enhancements are applied?

The multi-frame analysis done by vReveal’s enhancement technology (primarily Clean and Stabilize filters) requires incredible amounts of processing power. Some systems can’t render the enhancements quickly enough to preview enhancements in real-time.

Some video editors like Adobe Premiere Elements degrade resolution or drop frames in order to preview videos at full speed when effects are applied. vReveal previews enhancements in full quality so that you know exactly what you’ll get when you save (or "render") your enhanced video.

In vReveal 3, you can also lower the resolution for your preview under Gears/Tools/Options.

Why aren’t vReveal’s enhancements as dramatic on some videos captured from the Internet?

vReveal works best on original videos. The less a video is re-encoded prior to enhancement, the better vReveal can make a video look. A video is re-encoded to Flash format when it’s uploaded for display on YouTube and other Web sites.

Editing Videos

Editing Video in Full Screen Mode

Starting with version 3, vReveal supports editing in a brand new Full Screen mode. If you like to use your all of your screen's real estate for video, you can now edit without any distractions in vReveal's beautiful Full Screen mode.

Full Screen Editing

To edit videos in Full Screen mode, simply follow these two steps:

1. Double click on your video player (or click on the Full Screen icon) to get into the Full screen mode.

2. Bring editing controls up by clicking on Edit button (to the right of the volume bar) or simply use CTRL-E shortcut. 

Saving Videos

Can I enhance more than one video at a time?

In vReveal 3: Yes (kind of). In vReveal 3, you can simply keep "saving to disk" before the previous file has finished. All jobs will get queued and get processed one after another.

 In vReveal 2: Yes. Using vReveal's "One Click Fix" feature, you can select a group of videos in vReveal's gallery and apply a default level of enhancements to them in preview mode with a single click. When you're ready to "render", you can save a group of enhanced videos in a batch.

What video formats can vReveal save to?

vReveal can save/export iPad/iPod-compatible H264 (MP4), Windows Media (WMV), lossless MJPEG AVI, and uncompressed AVI.

vReveal and DivX support

vReveal 3

A number of vReveal 2 users reported problems with DivX encoder support in vReveal -- we have stopped supporting Divx in vReveal 3. The main reason for this is that we had no control of how Divx-vReveal combination would work and user experience with DivX often suffered. For the highest quality output, vReveal 3 provides H.264 encoder that is superior to DivX.

vReveal 2

Saving your enhanced video to DIVX requires that the 3rd-party software DivX Pro is installed on your system. vReveal will automatically recognize DivX Pro and will add an "AVI (DivX)" option to save formats.

DivX Pro is available from www.divx.com and in the K-Lite Codec Pack, available for download from www.codecguide.com.

How does vReveal 3 save (export) video files?

vReveal 3 comes with its own set of video encoders (and accompanying audio encoders) for saving to uncompressed or MJPEG AVI or iPod/iPad-compatible H.264 MP4 format.

For saving to Windows Media (WMV), vReveal uses the native WMV encoder that comes with Windows.

vReveal can not use any other codecs that might be installed on the system (ie: ffdshow or VLC encoders).

If you have troubles saving a file from vReveal, you can help us with debugging by uploading the file you are trying to process to upload.vreveal.com. Please attach a detailed description of your problem. There is a 250MB upload limit (this limit is for upload only, there's no size limit for opening files in vReveal); if your file is bigger than that, we recommend using a tool that will trim it without re-encoding. You can use a tool like Video Splitter for this (30-day free trial available).

Miscelaneous

Where do I find my $5 Facebook promo code (Summer 2011)?

The promotion code is delivered directly on Facebook  - all you need to do is to Like vReveal's Facebook page (http://www.facebook.com/vReveal) through the "VIP Exclusive" link on the left and share the link with your Facebook friends. 

Your promo code should then be displayed directly in your browser (see attachement for screenshot).. 

To make sure that everything runs smoothly, try to access promo code from a PC/Mac with a full brower (e.g., Firefox, Crome or Internet Explorer) -- we have received reports of problems accessing the code from iOS devices or other non-PC devices.

 

Attachment: Screenshot

Where did the Super-Resolution go in vReveal 3?

vReveal 3 uses many of the same multi-frame analysis and scaling algorithms from vReveal 2. Indeed, we are confident the image processing quality in vReveal 3 is superior to vReveal 2. Feel free to compare the two versions (they can both be installed at the same time). 

Super-resolution is an over-used and over-abused term in the consumer video industry, and in implies creating a higher-resolution video from a lower-resolution video. This concept was relevant in early 2009 when we first released vReveal, and cell phones took QVGA (320x240) video. At that time the resolution was too small, and consumers wanted their videos “bigger.” 

Now that most smartphones take HD (1280x720) video, consumers have the opposite problem: their videos are too big. They don’t need to make their videos any bigger – in fact, they usually want to keep them the same size (or sometimes even make them smaller). Surely, new HD video has “other” problems like shake and noise. We've further refined Stabilization and Clean filters in vReveal 3 to work better and faster with a new generation of video devices, like smatrtphones (e.g., iPhone) and DSLRs. 

Where did vReveal forum go?

 

vReveal had a forum section, which we used to get feedback from users and offer assistance.

With the release of vReveal 3, we have decided to move to a direct support page http://vreveal.com/support. Why? The forums simply weren’t helping our users get the help they needed:

· Search was poor: users couldn’t search the forums well, so dozens of users asked the same question, and we had to go through the forums and answer each one the same way.

· Incorrect information: as well-meaning as our users are, video on PCs is tricking, and many times helpful users gave incorrect information, leading to more frustration.

Our new support page is designed to get users the correct help they need quickly. Users write to us directly (support@vreveal.com) with problems through the direct contact form. If multiple users report the same problem, we post it to our top list of issues with the correct information from our support team. 

Finally, we have a new searchable knowledge base at http://vreveal.com/kb - check it out.

How much it costs to upgrade from vReveal 2 to vReveal 3?

vReveal 2 to vReveal 3 upgrade is not free; it costs $20 (we often run promotions on our Facebook Page so you can get it for only $15).

Why not free?

As with any other premium software product, there's a time when new a major version is out and a premium is charged to those who want to upgrade. We plan on staing on v3 for the foreseable future, so your updates in the next 12-18 months will be free.

Our team worked very hard on vReveal 3; it is a major release and we believe that it's well worth the price. Some new features are:

  • New clean filter (optimized for 720p and 1080p video)
  • Improved speed/stability (up to 50% over vReveal 2)
  • New Panorama feature for creating one-click panoramas from video
  • All new UI with live gallery. Very useful for managing large video collections.
  • Full screen editing
  • AMD GPU suport (using OpenCL). vReveal 3 is the first consumer application to fully support x86, CUDA, and OpenCL path in the same product.
  • Elegant editing with Titles
  • Full localization in 9 languages
  • Numerous bugfixes and stabiliy improvements --  for details, please see our Release Notes page.


Finally, you can run vReveal 3 indefinitelly without any commitements. It's a free product with all features fully operational during the Preview, and most features (including stabilization) completely free (e.g., you can save your stabilized video for free).

If you have any problems with the upgrade process, we'll gladly help you sort it out. Please contact us at activation-support@vreveal​.com for questions about the upgrade, or at support@vreveal.com for all other questions.

What's new in vReveal 3

 

There are so MANY new features in vReveal 3 -- it's hard to list them all! Here are some of the highlghts (for details, please see our Release Notes):

  • New clean filter (optimized for 720p and 1080p video)
  • Improved speed/stability (up to 50% over vReveal 2)
  • New Panorama feature for creating one-click panoramas from video
  • New online gallery, WiderAlbum.com, for sharing panoramas online. 
  • All new UI with live gallery. Extremely useful for managing large video collections.
  • Full screen video editing!
  • AMD GPU suport (OpenCL-based)! vReveal 3 is now the first consumer application to fully support x86, CUDA, and OpenCL path in the same product.
  • Elegant editing with Titles.
  • Full localization in 9 languages!
  • Numerous bugfixes and stabiliy improvements.


As always, vReveal is a FREE, and most of the features (including panorama* and stabilization) are completely free! You can run vReveal 3 indefinitelly without commitements, or upgrade to vReveal Premium at any time . 

If you're ugrading from vReveal 2 and you have any problems with the upgrade process, we'll gladly help you sort it out. Please contact us at activation-support@vreveal​.com for questions about the upgrade, or at support@vreveal.com for all other questions.

 

*In vReveal 3, you can create free panoramas in 480p and lower resolutions

What is the difference between vReveal and Ikena?

vReveal is a consumer product designed to improve the subjective quality of video, and is not designed, licensed, or recommended for any forensic use.

In short, vReveal won't help you play "CSI" and read license plates from your security videos. For that, you need MotionDSP's Ikena product. 

MotionDSP's Ikena is designed specifically for video enhancement for law enforcement and forensics labs, with powerful tools for capturing, enhancing and presenting court-admissible evidence. It uses MotionDSP's patented, automated super-resolution algorithms to reconstruct each frame of video with the best information from surrounding frames of video, objectively increasing resolution and detail while significantly reducing noise. 

For more details about Ikena, please visit www.motiondsp.com.

Known issues

[Resolved] Problems saving to H.264 (MP4)

Note: This is a vReveal 2 specific issues -- if you're running vReveal 3, it's unlikely that you'll experience this prroblem.

Some users reported problems with saving to H.264 MP4 format after upgrading to a new version of vReveal (2.2). This is typically followed by the message: 

"This file is either not currently compatible with vReveal, or it is not a valid video file."

right after starting the save to MP4. 

If you are experiencing this problem, make sure that there is exactly one instance of vReveal's H.264 encoder (filename h264Enc.ax) registered with the system. You can easily check this using Graphstudio (click on Graph/Insert Filter/Video Compressors).

If there are two or more instances of MotionDSP h264 Encoder in this list, please unregister them all (using a button on the lower right) and uninstall vReveal. Close and restart graphstudio and make sure that MotionDSP h264 Encoder is not in the list. Only then install vReveal again -- saving to H.264 (MP4) should work OK.

 

graphstudio screenshot

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Update: May 2011] This issue was fixed in vReveal 2.2.1. Vreveal 3 is not affected.

[Resolved] vReveal 3 Known Issue (July 2011): Problem with Progress Bar When Processing Longer Files

Several users reported an issue with vReveal 3 where progress bar gets stuck at 2% or 5%.This problem does not affect the ability of vReveal 3 to process files, since it's only the indicator in the progress bar that hangs -- the processing goes on and finishes without problems.

We are acknowledging this problem with progress bar and we are working on the fix -- it should be released soon.

 

Update (July 29, 2011) With the release of vReveal 3.1 this bug is fixed. If you're still experiencing it with vReveal 3.1, please let us know at support@vreveal.com.

[Tip] Problem with saving files in vReveal on XP
My problem was NOTOn Mon,
 
Jul 11, 2011 at 5:05 AM, Eric Alchowiak <alchowiake@hotmail.com> wrI did manage to fix the problem by the followingSeveral users reported
Several users reported problems with saving files in vReveal on Windows XP systems. Here are some tips on how they've fixed it.
 
 
My problem was saving files that were processed. Vreveal wouldn't save any file claiming it was an invalid format.
 
I did manage to fix the problem by the following:
 
 
1. Deleted Windows Media Player, Windows Media Encoder and anything else with "windows media" in the title.
2. Deleted Vreveal
3. Re-booted system
4. During re-boot, windows xp, for some reason, automatically re-loaded windows media player (but OK)
5. Ran registry cleaner
6. Re-installed Vreveal
7. Everyting is working now
 
 
Might help someone else having the same problem.
 
 
1. Deleted Windows Media Player, Windows Media Encoder
 
 
 
and anything else with "windows media" in the title.
2. Deleted Vreveal
3. Re-booted system
4. During re-boot, windows xp, for some reason, automatically re-loaded windows media player (but OK)
5. Ran registry cleaner
6. Re-installed Vreveal
7. Everyting is working now
 
Might help someone else having t
[Resolved] Issues with Processing on AMD GPU with driver version 11.7 (8.87, July 2011)

August 9, 2011

Several  users reported that  some filters (like Fill Light or Vintage) are not working correctly when the newest GPU driver (8.87, July 2011) is installed. (For example, turning Fill Light on/off makes no difference whatsoever). 

This problem is affecting only users with compatible AMD GPUs and APUs who updated to the latest Catalyst Driver. The CPU path (GPU acceleration off) is not affected. If you're affected by this problem, please revert to an older GPU driver (we recommend 8.86) until this issue is fixed.

We've identified the problem and we're  actively working with AMD to fix this -- the update is coming soon.

 

Updated: Aug 18, 2011

We've just released a new build (3.1.1.11659) that address this problem. We recommend upgrading to 11.7 (8.87) AMD driver for best performance and stability.